Frequently Asked Questions

We aim to have all orders out within 24-48 hours. Delivery times vary dependant on service and location.

Below are delivery guidelines from day of dispatch:

UK 48 TRACKED: 2-3 Working days
INTERNATIONAL TRACKED EUROPE: 3-5 Working days
INTERNATIONAL TRACKED ROW: 5-7 Working days

It’s really important for us and our business that you are pleased with your purchase from us. Because of this, we offer a 60 day exchange or refund policy.

If you’re not entirely satisfied with part or all of your order within 60 days of your order, just get in touch for a free exchange or refund.

If you’ve ordered as a gift for someone else, then it’s 60 days from when they receive the product (for example at Christmas).

Rhoose Point Remedies reserve the right to request a return before providing an exchange or refund.

We offer an exclusive 10% off and free shipping code to any new subscriber to the Rhoose Point Remedies mailing list.

As soon as you sign up you will receive your voucher code.

Just remember to type in your voucher code at the checkout to apply your exclusive offer.

You can sign up to our mailing list by clicking here.

Signing up to our mailing list is the best way to stay up to date with:

• News about Rhoose Point Remedies
• Exclusive offers and discounts only available to subscribers
• Articles that we think may be of interest to you

We promise to never spam you and you can unsubscribe to our mailing list at any time by scrolling to the bottom of any email we send you and clicking “unsubscribe”.

You can sign up to our mailing list by clicking here.

A comprehensive Cosmetic Safety Assessment Reports (CPSRs) is produced for each and every product including any derivatives, which are written by a fully qualified Chemist (based on our recipes) and our experienced Safety Assessor, who has over 10 years’ experience in the cosmetics industry.

Depending on the ingredients sometimes the products have to also be laboratory tested. This is testing (TVC/SPT) performs a count of all organisms (bacteria and fungi) that might be present in our product and tests for the presence or absence of specific pathogens which should not be present.

Testing includes two counts: bacteria and fungi per gram of product, along with the presence or absence per gram of product of four specific pathogens: E.coli, P.aeruginosa, S.aureus & C.albicans.

Once both the assessment report and testing is successfully completed, in accordance with EU guidelines, all technical information/PIF (Product Information File) is available on request and products details are added to the EU portal prior to being offered for sale.

All ingredients are sourced from reputable UK suppliers. Best practice is always followed in terms of hygiene and working standards. Appropriate packaging is always used. Regular inspections and stability testing are carried out.

All packaging, including any filler/packing is either recycled from items we have received or, if purchased from a sustainable source and environmentally friendly materials. All plastic containers used are 100% recyclable (Plastics – Resin Code 5), mostly made from quality polypropylene (PP) which can be recycled for Packing tape, Plastic Straws, Take away tubs, Ketchup bottles, Plastic picnic ware, Plastic bags or film that can’t be stretched—these are not recyclable. Polypropylene can also be recycled into brooms, brushes, garden rakes and plastic trays among many other items.

Rhoose Point Remedies aims to make Vegan Friendly products, but we’re not necessarily completely vegan. At present, all of our Skincare and Aromatherapy products are vegan. There are a few ingredients, whilst completely natural like honey, lanolin and beeswax, which are beneficial for the skin or hair, and which we may use in some of our future products. All our vegan products are clearly marked, so you can make an informed choice about the products you use.

The simple answer is YES. All our products can be marked as ‘organic’ as they contain a range of natural organic ingredients. We are very careful about where we source our all our ingredients as we want to ensure they are completely natural from source and of the best quality.

It is not always possible to source organic for all of our full range of ingredients but all of our products contain organic and natural ingredients.

Our products are not ‘certified organic’ as this certification costs a lot of money which we would have to reflect in the price you pay. Instead, we focus on creating high quality natural products that deliver outstanding results. It is important to note that a product does not have to be certified in order to be labelled as organic.

The shelf life of most of our products is 30 months. This is dependent on the specific ingredients and style of packaging.

In an open container (e.g. jar): Use within 6 months
In a closed container (e.g. bottle with flip top or pump): Use within 12 months

We are aware that without the planet’s population of bees no life would survive. We believe it is our responsibility as humans to do what we can to keep the population of bees thriving.

Rhoose Point Remedies beeswax products contain British Beeswax that is sourced only from BBKA approved bee farms from the UK and we want to give something back to our bees by supporting important research into the threat that honeybees currently face.

We donate 6% of our beeswax profits each month to BBKA Save The Bees and in the future we hope it can be more! Each of your beeswax product purchases helps us raise these funds and of course we couldn’t donate without you—so thank you!

Learn more about BBKA Save The Bees Appeal here.